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The 7 short modules in this course have been designed to support staff awareness of the Frontline Resolution stage of the Model Complaints Handling Process and good practice in complaint handling in general. The modules in this course contain examples most relevant to Colleges and Further Education Institutions.

The 7 short modules in this course have been designed to support staff awareness of the Frontline Resolution stage of the Model Complaints Handling Process and good practice in complaint handling in general. The modules in this course contain examples most relevant to Universities and Higher Education Institutions.

The 8 short modules in this course have been designed to support staff awareness of the Frontline Resolution stage of the Model Complaints Handling Process and good practice in complaint handling in general. The modules in this course contain examples most relevant to the Scottish Local Authority Sector.

The 7 short modules in this course have been designed to support staff awareness of the Frontline Resolution stage of the Model Complaints Handling Process and good practice in complaint handling in general. The modules in this course contain examples most relevant to the RSL/Housing Association Sector.

The 6 short modules in this course have been designed to support staff awareness of the Frontline Resolution stage of the Model Complaints Handling Process and good practice in complaint handling in general. The modules in this course contain examples most relevant to National Library of Scotland.


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